Streaming stops after 30 seconds on Tidal or Qobuz through Roon (ref#UBS4EU)

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· Saturday and Sunday 2/22 and 2/23 2025

What are the make and model of the affected audio device(s) and the connection type?

· Cambridge Audio CXN V2 network streamer. roon ready

Describe the issue

When I stream Tidal or Qobuz through roon, all songs stop after 30 seconds and go to the next song. Then stop exactly 30 seconds later and go to the next song. Both Tidal and Qobuz stream normally on their own. The problem only happens streaming tnrough roon.

Describe your network setup

Comcast Xfinity run through Cambridge Audio CXN V2. roon ready.

This suggests that Roon does not see you being logged into your streaming services via Roon.
That’s why you just get exactly 30 seconds long samples.

Can you check your credentials and try logging out and back in again of the affected services inside of Roon.

1 Like

Thank you Ace, I will look into that. That sounds right.

Hi @Robert_Trinkle,
Thanks for reaching out to ask us about this issue. I agree with @AceRimmer’s advice. Let me know if logging out and signing in again fixes the issue.

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