Core Machine (Operating system/System info/Roon build number)
Windows 10 Pro version 1903 OS build 18362.418 / CPU: Core i7-6700HQ, 16GB RAM
Roon version 1.6 (build 416) stable (64bit)
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
WiFi network, Asus RT66AC router / access point. Broadband internet up to 300mbit.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Sonos Play:5 gen 1, connected over WiFi.
Version: 10.4 (build 521369030)
Hardware Version: 184.108.40.206-2
Series ID: B100
Description Of Issue
When I select the Sonos 5 system as a zone to play back to, and start playing an album streaming from Qobuz, I notice that after the first song the “now playing” on both my Roon Remote app on iOS and on the Roon Core, and on the Roon Display, stops tracking the progress in the track. It always stays at 0 seconds.
Next I realised that at some point, a song from the album will be played twice and at this point, the album name that is displayed will be out of sync with the actual playing song as well.
I’ve clicked the track to play in the playlist to jump to it, but that didn’t make the problem go away. The progress in the song was not tracked, and the “now playing” displays got out of sync with the song actually playing on the Sonos. Play / pause controls still worked, as did the skip button etc.
I have restarted the Roon Core software but the problem came back after a single track was played.
The Sonos app meanwhile indicated that the Sonos speaker was playing song “Roon.flac” so it was definitely playing from Roon.
I have configured Qobuz and Tidal services. I have a few songs locally on my computer but not many, and not this album.
The album I was playing was “Nest” from the Dutch band “Nits”; I was playing it from Qobuz but it’s also available on Tidal.
Several of the tracks on the album are available in multiple locations, and it’s in “my library” on both Qobuz and Tidal.
This makes me wonder if that is what causes songs to be played twice in a row, and the “now playing” displays to go out of sync, however I am now streaming the very same album directly from Roon Core into my USB-Dac connected to the same computer, from Qobuz again, and I have none of the above problems. Everything behaves as expected.
The problem therefore must be related to the playback via Sonos.