Stuck at black logo loading screen (Win10)

Support
#1

Roon Core Machine

Roon Core: Windows 10 64bit (latest update), i5 2500k, 16GB RAM, SSD
Roon Endpoint: RPi RoPieee with USB Khadas Tone Board DAC

Networking Gear & Setup Details

5G WiFi over Netgear

Connected Audio Devices

RoPieee endpoint over ethernet controlled via android tablet/phone.

Library Size

+/- 30 000 tracks + TIDAL

Description of Issue

Stuck at loading screen since midday, yesterday everything worked just fine. No problems till today, I’m using Roon with RoPieee for several months now. I guess no screenshot needed, roon log file uploaded here - https://we.tl/t-DBlbJWpDaN

#2

Did you have any windows updates? Try going to your graphics manufacturer site not windows update and updating the driver.

#3

Thank you for your reply.

Yes, yesterday was some minor windows update, more info can be found here. (unfortunately can’t roll back)

https://support.microsoft.com/en-us/topic/july-13-2021-kb5004237-os-builds-19041-1110-19042-1110-and-19043-1110-ae798d3c-3de3-4c1f-b9d9-7391b71da889

I have AMD Radeon GFX, drivers are up to date, I’m on stable version 21.6.2. (drivers updated yesterday)

Weird thing is, that Roon started one time today, showing no audio devices. I have 2x audio devices on Roon Core and 1x RoPieee as endpoint. I saw similiar issue on forums today, since that I’m stuck on logo screen…

#4

Any ideas?

#5

Windows graphics drivers is my bet, try rolling back the update

#6

I tried install several older versions with “amdcleanuputility” as driver cleaner, nothing changed.
Also i tried unistall all 3x windows updates from 14.7, didnt help either. Well that is…

#7

Hello @Jan_Kozak,

I’m sorry about the trouble! We’d love to help :nerd_face: (albeit later than we had hoped - sorry about the delay).

What both @ged_hickman1 and @wizardofoz are saying is manually reinstall the graphics drivers. That’s a great step. You would:

  • uninstall the graphics drivers
  • navigate to the manufacturer’s website and download them
  • install them
  • restart your Roon Core
  • launch Roon

Does it help? :nerd_face:

1 Like
#8

Hey @Jan_Kozak,

I wanted to follow up and see if you could share any updates about Roon: is it working for you now? Is there anything we can help with? :nerd_face:

#9

This topic was automatically closed after 4 days. New replies are no longer allowed.