Stuck at black logo loading screen (Win10)

Roon Core Machine

Roon Core: Windows 10 64bit (latest update), i5 2500k, 16GB RAM, SSD
Roon Endpoint: RPi RoPieee with USB Khadas Tone Board DAC

Networking Gear & Setup Details

5G WiFi over Netgear

Connected Audio Devices

RoPieee endpoint over ethernet controlled via android tablet/phone.

Library Size

+/- 30 000 tracks + TIDAL

Description of Issue

Stuck at loading screen since midday, yesterday everything worked just fine. No problems till today, I’m using Roon with RoPieee for several months now. I guess no screenshot needed, roon log file uploaded here -

Did you have any windows updates? Try going to your graphics manufacturer site not windows update and updating the driver.

Thank you for your reply.

Yes, yesterday was some minor windows update, more info can be found here. (unfortunately can’t roll back)

I have AMD Radeon GFX, drivers are up to date, I’m on stable version 21.6.2. (drivers updated yesterday)

Weird thing is, that Roon started one time today, showing no audio devices. I have 2x audio devices on Roon Core and 1x RoPieee as endpoint. I saw similiar issue on forums today, since that I’m stuck on logo screen…

Any ideas?

Windows graphics drivers is my bet, try rolling back the update

I tried install several older versions with “amdcleanuputility” as driver cleaner, nothing changed.
Also i tried unistall all 3x windows updates from 14.7, didnt help either. Well that is…

Hello @Jan_Kozak,

I’m sorry about the trouble! We’d love to help :nerd_face: (albeit later than we had hoped - sorry about the delay).

What both @ged_hickman1 and @wizardofoz are saying is manually reinstall the graphics drivers. That’s a great step. You would:

  • uninstall the graphics drivers
  • navigate to the manufacturer’s website and download them
  • install them
  • restart your Roon Core
  • launch Roon

Does it help? :nerd_face:

1 Like

Hey @Jan_Kozak,

I wanted to follow up and see if you could share any updates about Roon: is it working for you now? Is there anything we can help with? :nerd_face:

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