Stuck at white loading screen

Support
1

I have the same issue on my Mac OS X 10.14.6
Everything was working fine few days ago, but yesterday when I started roon I first got an error about Tidal signin, then i restarted, there was no tidal or quobuz connection, I restarted again and now it stuck forever in this white loading screen. Even tried to reinstall from the website.
Please help - it’s not working at all!!!

2

Sorry for the trouble here, @Andrii_Parubets!

Can you give us some details about your setup?

Please also use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service).

Thanks!

3

My setup is just normal Mac Book Pro 15" running roon :slight_smile:
I found an error in log files, and it’s connected to Tidal sync: here is the critical error log file:

07/14 18:11:23 Critical: scx: System.NullReferenceException: Object reference not set to an instance of an object
  at Sooloos.Broker.Tidal.Module._UpdateLocation () [0x0019d] in <b714fbd0ecef49f1b71488885d7de85e>:0 
  at Sooloos.Broker.Tidal.Module._TransitionStatus (Sooloos.Broker.Tidal.Module+_LoginStatus new_status, Sooloos.Tidal.LoginResult login_res) [0x0016e] in <b714fbd0ecef49f1b71488885d7de85e>:0 
  at Sooloos.Broker.Tidal.Module.Init (Sooloos.Broker.Database db) [0x0015c] in <b714fbd0ecef49f1b71488885d7de85e>:0 
  at Sooloos.Broker.State._InitMediaThreadAsync () [0x0007a] in <b714fbd0ecef49f1b71488885d7de85e>:0 
  at Sooloos.SynchronizationContextThread+<>c__DisplayClass45_0.<Post>b__0 (System.Object _) [0x00000] in <3e1335ca9e6b4a298804e0706d86f9c5>:0 
  at Sooloos.SynchronizationContextThread._Dispatch (Sooloos.SynchronizationContextThread+SendOrPostWrapper& ret) [0x00012] in <3e1335ca9e6b4a298804e0706d86f9c5>:0
4

fixed by deleting tidal_account file!
thanks!

5

Hello Andrii
Did you just delete Tidal from your Mac to fix this? Since I can’t get into my Roon account past th while blank screen I was wondering how you deleted Tidal from there.
Thanks
Brian

6

Hey Brian,

if you can see in the log files that you have critical error connected to Tidal login, you need to go to Library/Roon/Database/Registry/Core/ and delete file tidal_account
Then you can start roon again, and just re-login into Tidal as usual

7

Thanks for the pointer to the file and explanation Andrii. I’ll give it a shot because nothing else is working. All I’ve gotten from Roon support is a request for my logs (which I sent).

8

Well Andrii that was it! After I deleted the tidal account per you directions, Roon started and I simply logged back into Tidal. Thanks again for your help…much appreciated!

1 Like
9

I’m happy you solved this problem :slight_smile:

10

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