Stuck on authorization with new Nucleus due to old Nucleus (ref#7OM1YU)

Support
1

What is the operating system of your Roon Server host machine?

· Nucleus

What kind of device are you using to perform the login?

· iOS

Where are you trying to login?

· I can't log into Roon

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 7:30 pm AEDT

Describe the issue

Old Nucleus failed and is disconnected, bought a new Nucleus one connected it up.

I can log into Roon. Getting stuck with message suggesting I have 2 Nucleus and I need to de authorize the old one.

How do I proceed.

Describe your network setup

ISP is iiNet, router is kaon

2

Just click on the Unauthorize button. It doesn’t matter that the old Nucleus is no longer in operation. Licence management is handled in the Roon Labs Cloud services.

1 Like
3

Hi @Craig_Robin,

As @Geoff_Coupe suggested, please try clicking on Unauthorize, and let us know if that works!

9

This thread is now auto-closing due to inactivity, but you can reactivate the conversation anytime by submitting a new request here if you require further assistance. Thank you!

1 Like