Stuck on 'Ready to switch?' screen when connecting to studio ROCK (ref#PTUXGN) [Ticket In]

Support
2

Hello @Masaki_Okada,

Thank you for the detailed report. We have escalated this to our R&D team for investigation.

In the meantime, to get you back up and running, you can reset the ROCK database with the following steps:

  1. Stop RoonServer from the [url=https://kb.roonlabs.com/Nucleus_Web_Administration_Interface]ROCK Web UI[/url]
  2. Navigate to your [url=https://kb.roonlabs.com/Database_Location]ROCK's Database Location[/url]
  3. Find the folder named "RoonServer" and rename it to "RoonServer_old"
  4. Restart RoonServer from the Web UI to generate a fresh database
  5. On your Roon remote, tap "Go back" and connect to the new database
If you have a previous backup from this ROCK or from another server, you can restore it at step 4 instead of starting fresh - just choose to restore from backup when prompted.

Please let us know if you need help with any of these steps!