What happens if you press the "Select a different Roon Server" button?
· I see my Roon Server, but I still can't connect.
When you try to connect, what screen do you see?
· I see the Server but the Connect button is grayed out
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *MacOS*
Select any of the following components that are present in your local network setup
· *Mesh networks*
You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.
· Eero
Click below for next steps with an Eero mesh network.
· I still need help.
Describe the issue
Roon suddenly stopped working on October 16th and cannot be detected by Control4 or OVRC, and Roon itself is unable to connect to my Roon Core server. All connectors are tight and I have reset the server, the network and every other device in my system. The subnets match... System: Control4 controller, Pakedge network distributor, Eero mesh network router; all devices are connected via Ethernet cables. Everything worked fine until sudden, unexplained failure on October 16th. Please help!
Thanks for sharing this issue with us, we’ll try to help you.
First thing we can see from the analytics data report is that your Mac has multiple IP addresses within your home local network. Can you please remove either wi fi or ethernet connection and keep only one ? Thanks!
And the other thing is that we’d like to check your logs, but unfortunately your Nucleus does not seem to be reachable by us. So can you please find the Nucleus’s logs as per instruction here:
I uploaded the roon activity log data from the Mac, but I’m not sure that was the “log” data you were looking for. Should I log out and switch servers, using the Mac as the server, instead of the Nunleus?
The logs we are looking for are from your Nucleus, after connecting to it using your Mac. It doesn’t look like your Nucleus is powered on from our end, is the power button glowing? If you try to plug the Nucleus HDMI into a TV or a monitor and ensure that the Nucleus is powered on, what is displayed, if anything? Let us know, thanks!
No image appears when I connect Nucleus to my TV. Roon support has stopped responding to my emails. I assume a bench repair is needed. Please send me an RMA and return label with instructions.
In case your Nucleus device has stopped responding and does not power on or show any image on connected monitor you’d need to open a ticket to RMA team.
For this please open a new support ticket and in the first Typeform question select option “I am having issue with my Nucleus Hardware”.
Then it will proceed to creating a ticket for hardware maintenance.
