Suddenly cannot find core

[Jerry_B]

Wow been down myself for 10 days and still not much help.
Certainly glad they helped you out.

[benjamin]

Hey @Tony_Merritt,

Thank you for your patience, and for sending over the logs. While our team investigates them further, I have a follow-up question for you: Are you able to try logging into your Roon account from a different PC?

If yes, are you running into the same issue?

[Tony_Merritt]

Hi Ben, initially my Roon controllers could not find the Core. I tried re-installing the Core and reinstalled it a couple of times. Now the controllers seem to see the core but wont login and I get the attached message,. It happens no matter what device I use - iPad, iPhone, MacBook Air.

[Rugby (aka Daniel or Big Dan)]

Click Unauthorize and then you should be able to attach to the new core.

[Tony_Merritt]

Thanks that worked! So the solution was to completely uninstall Roon, then deauthorise at login.