Suddenly can't connect to Roon Core on NAS

Jakub_Sporek · May 16, 2021, 10:15am

Core Machine

Synology DS918+

Network Details

Mikrotik

Audio Devices

Hegel h120, Airplay
Linux machine - Roon Bridge

Description of Issue

Suddenly I can’t connect to my core. It was working yesterday without a problem. I don’t think I have changed anything, but today when I tried to connect to core from my iPhone remote, I could connect, but didn’t see any Audio devices (settings - audio was blank. Nothing, no text there). So I tried to restart remote app. Didn’t work.
Then I restarted the Roon Core on NAS. And till then I can’t connect to it. The only thing I see is logo on white screen trying to connect.
I have tried to restart everything including my router, but nothing changed.

Here it the log from Roon Server:

  12:09:10 Info: [stats] 2938mb Virtual, 802mb Physical, 359mb Managed, 0 Handles, 31 Threads
05/16 12:09:25 Info: [stats] 2938mb Virtual, 802mb Physical, 359mb Managed, 0 Handles, 31 Threads
05/16 12:09:40 Info: [stats] 2938mb Virtual, 802mb Physical, 359mb Managed, 0 Handles, 31 Threads
05/16 12:09:55 Info: [stats] 2938mb Virtual, 802mb Physical, 359mb Managed, 0 Handles, 31 Threads
05/16 12:10:10 Info: [stats] 2938mb Virtual, 802mb Physical, 359mb Managed, 0 Handles, 31 Threads
05/16 12:10:25 Info: [stats] 2938mb Virtual, 802mb Physical, 359mb Managed, 0 Handles, 31 Threads
05/16 12:10:40 Info: [stats] 2938mb Virtual, 802mb Physical, 359mb Managed, 0 Handles, 31 Threads
05/16 12:10:55 Info: [stats] 2938mb Virtual, 802mb Physical, 359mb Managed, 0 Handles, 31 Threads
05/16 12:11:10 Info: [stats] 2938mb Virtual, 802mb Physical, 359mb Managed, 0 Handles, 31 Threads
05/16 12:11:25 Info: [stats] 2938mb Virtual, 803mb Physical, 359mb Managed, 0 Handles, 31 Threads
05/16 12:11:40 Info: [stats] 2938mb Virtual, 803mb Physical, 359mb Managed, 0 Handles, 31 Threads
05/16 12:11:55 Info: [stats] 2938mb Virtual, 803mb Physical, 359mb Managed, 0 Handles, 31 Threads
05/16 12:12:10 Info: [stats] 2938mb Virtual, 803mb Physical, 359mb Managed, 0 Handles, 31 Threads
05/16 12:12:25 Info: [stats] 2938mb Virtual, 803mb Physical, 359mb Managed, 0 Handles, 31 Threads
05/16 12:12:40 Info: [stats] 2938mb Virtual, 803mb Physical, 359mb Managed, 0 Handles, 31 Threads
05/16 12:12:55 Info: [stats] 2938mb Virtual, 803mb Physical, 359mb Managed, 0 Handles, 31 Threads
05/16 12:13:03 Info: [brokerserver] Client connected: 192.168.1.24:51440
05/16 12:13:03 Trace: SENT NONFINAL DistributedBroker.ConnectResponse={ BrokerId=219559e5-d576-4d2c-9304-734ba1752c6b BrokerName='synology' }
05/16 12:13:03 Trace: SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status='UpToDate' HasChangeLog=False CurrentVersion={ MachineValue=100800790 DisplayValue='1.8 (build 790) stable' Branch='stable' } }
05/16 12:13:03 Trace: [push] restarting connection (Unable to read data from the transport connection: interrupted.)
05/16 12:13:03 Trace: [push] retrying connection in 86333ms
05/16 12:13:04 Debug: [easyhttp] [24] GET to https://messaging.roonlabs.net/1/api/messages/a6f49251-c668-45a6-831b-bf8df54e99cf returned after 487 ms, status code: 200
05/16 12:13:10 Info: [stats] 2939mb Virtual, 803mb Physical, 360mb Managed, 0 Handles, 32 Threads
05/16 12:13:13 Trace: Successful POST response from https://push.roonlabs.com/push/1/connect
05/16 12:13:13 Trace: [push] connecting to 34.73.66.119:9200
05/16 12:13:13 Trace: [push] connected
05/16 12:13:25 Info: [stats] 2939mb Virtual, 803mb Physical, 360mb Managed, 0 Handles, 34 Threads
05/16 12:13:40 Info: [stats] 2939mb Virtual, 803mb Physical, 360mb Managed, 0 Handles, 33 Threads
05/16 12:13:55 Info: [stats] 2939mb Virtual, 803mb Physical, 360mb Managed, 0 Handles, 33 Threads
05/16 12:14:07 Trace: [broker/accounts] [heartbeat] now=5/16/2021 10:14:07 AM nextauthrefresh=5/16/2021 10:34:08 AM nextmachineallocate=5/16/2021 12:29:07 PM

Morbeas · May 16, 2021, 12:20pm

Hey Jakub,

I am having the exact same issue on my Synology 1621+

I’ve restarted the NAS, stopped/restarted the Roon package a few times, but still nothing.

Any other logs we could be looking at for clues?

Pyrexia · May 16, 2021, 11:49pm

Same issue. Stuck initializing.

Morbeas · May 17, 2021, 3:16pm

Anything new guys? I still haven’t been able to resolve this.

Jakub_Sporek · May 17, 2021, 3:40pm

Still the same here… Can we get some help here, Roon? Thanks

Jakub_Sporek · May 17, 2021, 6:32pm

Has something change on the roon side?
I have checked everything possible here. Still the same network all my devices (192.168.1.X) , still the same version of the operating system on NAS (6.X.X), still the same versions of roon server and remotes. Yet, I can’t connect all of the sudden.

Also there is no firewall anywhere in my network, nothing.

Pyrexia · May 17, 2021, 7:00pm

My solve was to delete and redo the Core. All better now.

noris · May 17, 2021, 7:06pm

Hi @Jakub_Sporek / @Morbeas ,

Can you please use these instructions to access your Roon logs and upload a full log set for review? Thanks!

Jakub_Sporek · May 17, 2021, 7:39pm

Hi @noris , here are the logs: https://www.dropbox.com/sh/6c9go7kmvjc736c/AABxBZf7-1hoxZm7rhCpVDfna?dl=1

dylan · May 17, 2021, 7:43pm

Hi @Jakub_Sporek — I sent you a PM.

Morbeas · May 17, 2021, 9:38pm

Ok, just sent you and dylan a link with the logs.

Much appreciated. Thank you.

Morbeas · May 18, 2021, 7:35pm

Any updates?

Jakub_Sporek · May 19, 2021, 7:09am

Hi, I have solved this issue with the help of @dylan .
It was a matter of Tidal account, which was disabled for me due to payment issue. Apparently Roon had some difficulties with this. I had to delete the tidal_account file from Roon Registry and after that, Roon started as usual.
Try to look into that. (Have you send the logs to the guys as you wrote? Didn’t get any feedback from them still?)

Morbeas · May 19, 2021, 11:32am

Ok, I kept getting a Tidal login failure as well before all this started happening, so maybe it’s the same issue.

How exactly did you delete the Tidal account from the Roon Registry?

Yes, I did send the logs but still no response!

Thanks very much for following up.

Jakub_Sporek · May 19, 2021, 12:09pm

Exit out of Roon/Roon Server
Navigate to your Roon Database Location - you can also paste this in an explorer window’s address bar: %localappdata%\RoonServer\Database\Registry\Core
Locate your tidal_account file and delete it
Try to start Roon + RoonServer again

Morbeas · May 19, 2021, 9:36pm

Thank you so much! That did it! Much appreciate you taking the time to post the solution.

Jakub_Sporek · May 20, 2021, 6:55am

Aha, I didn’t connect to Tidal afterwards, so I don’t know. I got rid of it altogether, because it just slowed things down for me and I didn’t use it much anyway.

system · May 22, 2021, 9:20am

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