Ubuntu 18.04 with version 2.0 build 1128 2Gb RAM
Roon Core is on a virtual machine, I have tried to use Roon Client from a pc (wired LAN) and from a tablet
Suddenly, after a reboot of the Roon server, the client keep asking me to login but fails with the message “Are you online ?”
The same problem from a desktop pc and from an Android tablet
Please let me know if you need more informations.
Thanks in advance.
In the log I have found these errors :
09/30 13:17:05 Warn: [metadatasvc] FAIL [353] https://metadataserver.roonlabs.net/md/4/updatemetadata?uid=&lid=&token=&metadataid[]=7b004d5430303236
09/30 13:17:05 Warn: [updatemetadata] error in updatemetadata: Result[Status=Unauthorized]
The credential are correct, I am able to login to my Roon Account.
When I run Roon client and try to login with Roon credential, I found these messages in log file :
09/30 13:22:21 Trace: [fiveaccountserver] GOT {“status”:“Success”,“profiles”:[{“id”:“”,“name”:“Paolo”,“birthdate”:“19640000”}]}
09/30 13:22:22 Trace: [broker/accounts] Data updated. AccountStatus=LoggedIn MachineStatus=Indeterminate UserId=
09/30 13:22:22 Info: [broker] is licensed for userid
09/30 13:22:26 Trace: [music/genres] load complete. 1260 genres loaded.
09/30 13:22:29 Trace: [fiveaccountserver] GOT {“status”:“Success”,“licenseid”:“”}
09/30 13:22:30 Warn: [broker/accounts] failed to auth: Result[Status=Unauthorized]
Please note that it is not the complete log.
After the lines above, in the log file I found the error from [updatemetadata] :
09/30 13:23:26 Warn: [updatemetadata] error in updatemetadata: Result[Status=Unauthorized]
Maybe the database is corrupted and I need to rebuild it ?
I have restored the last database (2.0 version) from the backup.
Same issues.
I hope there will be a solution without reinstall the software.
As per my other post, the only way I have found to try to use the Roon Server is to install a new linux server, as I have no response on how to fix the old one, that brokes after upgrading to 2.0
The installation was ok, but now, when I run Roon on my pc, I’m stuck with two messages :
the already famous “Are you online ?”
the new one, regarding the old server, which I cannot de-authorize : when i click the button the page refresh but nothing change, without any error.
Maybe the 2.0 version was released too early ?
Maybe upgrade the previous version was not such a great idea ?
Maybe I haven’t had any answer because the 2.0 version is too buggy and the support is too busy ?
Is there a way to use the software or I should give up ?
My next renewal is on October 29, and it makes no sense for me to pay for a software I can use.
I’ve moved your above post into your existing Support topic. Let’s keep things together to help Support diagnose your issue? Thanks.
Hi @Paolo_Maggio ,
Apologies for the delay in getting back to you, we’re experiencing a large volume of tickets following our 2.0 release.
Is there any change in behavior if you first clear out the old Roon database and then reinstall and restore from a backup?
What happens if you try to run Roon outside the VM, do you still have login issues? Or does the issue only occur when you run Roon in the VM? I would double-check VM settings and ensure that all RoonServer traffic is allowed to pass freely.
Hi, thank you for the reply.
Actually I have reinstalled Roon Server on a new Ubuntu 20.04 virtual machine some days ago.
I did a fresh install and now everything works. I have also tried Roon Arc, that works perfectly.
I didn’t use the old server anymore. I don’t know what the problem was, aside the different version of Ubuntu I have installed and configured the new server in the same way as the old.
Now I’m running version 2.0 build 1133.
I think I can close the ticket.
Thanks.
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