I want to repeat my suggestion to Roon here.
Get on our networks, experience our life with Roon, diagnose the problems in real time.
Watch the log files.
If you want us to debug your software, which I understand is complex and sitting on complex network conditions, just get involved with us.
If you need to fly to our homes and hang with your customers a few days, then let’s figure out what that would take.
Constant and never ending “Its your network” response is the slowest, least effective way to solve problems.
Spend a day in my home. Monitor and diagnose things in real time. Get paid to do it. Seems the fastest and most conducive way to improve your product, and help your customers LOVE ROON.
I laugh when I see the marketing for a $5000 Roon server… that would end up having the same problems as a $1500 PC because the problems are always “the networking”.
Why would I buy a Roon server when the software can’t play over a network regardless of the music source.
Please please Roon do the right thing, engage your super users and let’s solve this problem in weeks instead of years.
Jeff
PS: My Roon server is a $3000 PC with highest level specs. But that doesn’t fix the problem apparently.
PSS: Best thing would be to write more diagnostic tools that run and report back any issues. The fact that logs and statistics are not readily available to your users makes the problem worse. If your diagnostic tools were used by your skilled users, you would win over and over with our discoveries and insights. All for free basically.