# Support Request not completed?

**URL:** <https://community.roonlabs.com/t/support-request-not-completed/318975>\
**Category:** Roon Community Site\
**Created:** [April 25, 2026, 7:53pm UTC](https://community.roonlabs.com/t/support-request-not-completed/318975 "2026-04-25T19:53:51Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Leo\_Reijnen](https://community.roonlabs.com/letter_avatar/leo_reijnen/32/5_5575768a8748004e209b776fc1b2916d.png) [@Leo\_Reijnen](https://community.roonlabs.com/u/Leo_Reijnen)\
**Post date:** [April 25, 2026, 7:53pm UTC](https://community.roonlabs.com/t/support-request-not-completed/318975/1 "2026-04-25T19:53:51Z")

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I submitted a support post about the ARC/Tablet issue as you suggested, but it doesn’t seem to appear anywhere?

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**Author:** ![Suedkiez](https://community.roonlabs.com/user_avatar/community.roonlabs.com/suedkiez/32/107321_2.png) [@Suedkiez](https://community.roonlabs.com/u/Suedkiez)\
**Post date:** [April 25, 2026, 8:02pm UTC](https://community.roonlabs.com/t/support-request-not-completed/318975/2 "2026-04-25T20:02:23Z")

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I suppose you meant to reply to @Geoff_Coupe ?

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**Author:** ![Geoff\_Coupe](https://community.roonlabs.com/user_avatar/community.roonlabs.com/geoff_coupe/32/47986_2.png) [@Geoff\_Coupe](https://community.roonlabs.com/u/Geoff_Coupe)\
**Post date:** [April 26, 2026, 6:09am UTC](https://community.roonlabs.com/t/support-request-not-completed/318975/3 "2026-04-26T06:09:44Z")

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Hmm - I can’t see it anywhere in #Support either. When you filled out the Typeform questions and submitted the request, you should have got an email a few minutes later with a link to the #Support post. I assume that didn’t happen for you.

Sorry about this, can you try again?

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**Author:** ![Geoff\_Coupe](https://community.roonlabs.com/user_avatar/community.roonlabs.com/geoff_coupe/32/47986_2.png) [@Geoff\_Coupe](https://community.roonlabs.com/u/Geoff_Coupe)\
**Post date:** [April 26, 2026, 1:42pm UTC](https://community.roonlabs.com/t/support-request-not-completed/318975/4 "2026-04-26T13:42:05Z")

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@Leo_Reijnen - just checking - when you first submitted your support request, did you get this screen when you had submitted your request?

 ![image](https://roon-community-uploads.s3.amazonaws.com/original/4X/2/5/c/25c08056f4dd8a9f3e5ac517609af35b397c5410.png)

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<div class="post-metadata">

**Author:** ![Leo\_Reijnen](https://community.roonlabs.com/letter_avatar/leo_reijnen/32/5_5575768a8748004e209b776fc1b2916d.png) [@Leo\_Reijnen](https://community.roonlabs.com/u/Leo_Reijnen)\
**Post date:** [April 26, 2026, 9:44pm UTC](https://community.roonlabs.com/t/support-request-not-completed/318975/5 "2026-04-26T21:44:03Z")

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Indeed, I did. However, when I clicked on ‘go to #Support’, I didn’t see my post there. I just figured it needed a minute to ‘sync’. Anyway, I will submit it again.