What best describes your playback issue?
· My DAC, streamer, or speaker doesn't appear as a Zone in Roon
What type of Zone is affected by this problem?
· *All of my Zones* are affected.
Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?
· Connected directly to my RoonServer machine
Does the device show up at all in Roon Settings -> Audio?
· No, it does not show up there
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device
· My devices are on a single subnet but is not visible to Roon
Do you have a complex network setup?
· I have a *mesh network* with devices connected to multiples points
Your local network might need some re-arranging to support Roon.
· None of the suggestions have helped me. I'd like to submit a support request.
What are the make and model of the affected audio device(s) and the connection type?
· SVS Prime Wireless Pro SoundBase (This device was working on the same network mesh router in the past)
Describe the issue
The SVS Prime Wireless Pro Soundbase is not recognized by roon (in was in the past)
Describe your network setup
Connected via Mesh Network Router (TP-Link Deco V 3.8.69)