Switching option unresponsive in Roon Interface (ref#0R2HN5)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Roon Optimized Core Kit* (ROCK)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Ready to switch? I click to switch and it does nothing

Describe your network setup

Unifi throughout, all hard wired

2

Hi @Gareth_Irwin,

Thanks for the ROCK details and the diagnostic result. According to our diagnostics system, it looks like your ROCK was recently updated to the latest Roon Server version and had the database reset, so please let us know whether that restored functionality or whether you are still seeing the same issue. If the same issue is ongoing, it would be very useful to know if the same behavior occurs on multiple remotes. Let us know, thanks!

3

HI yes sorry this thread did not appear for me once I created. I restarted the rock and it logged in fine, please remove this