Is Roon Server running?
· Yes, Roon Server is turned on and running.
What do you see on your screen?
· "Waiting for your Roon Server"
What happens if you press the "Select a different Roon Server" button?
· I don't see Roon Server.
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· Roon on a *NAS* (Synology, QNAP, ASUSTOR)
Select any of the following components that are present in your local network setup
· None of the above
Describe the issue
Started Roon and all was normal. Everything appeared and I selected the zone. I wished to play and selected a curated list from tidal and suddenly I got a pop-up from Roon for a system update and I pressed allow and software update box disappeared, and system crashed. I cannot see my Q nap music as under the queue Qfinder software. I have rebooted Q nap twice and router, and switches and no luck. I have never seen this before. It’s like something in the update crashed my system. My Rogers synergy modem shows all devices and all connections intact. Troubleshot every one of them through the modem as it has a funky app you can do so.
Normally, your updates are very slow and you sit and Wait for them to come alive again, but this one seems to have locked everything up and disappeared the whole music Nas from my system. This is the first time in several years I have had to ask for help
Describe your network setup
Music Nas is qnap453a with several updates done. NAS goes directly into the link, switch and Rogers Xfinity modem, brand new, feeds the switch. Also two TP link wireless access points feed into switch one for basement and one for Garage. All devices are on the same wireless network. Something happened to the system during the ruin software update that I received today.
