System hangs when attempting to revert Roon server change (ref#NJSVFN)

Support
1

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· tried to go back from changing new Roon server, it said need to select "Go Back" but the system just hung. I reboot my computer, still can't access my Roon server.

Tell us about your home network

· EERO 6 mesh/ router

2

Hi,

Sometimes Roon licensing server gets confused and thinks the current Roon Server is an additional different installation.

Just press the unauthorise icon, it’s quite safe, and then login as normal.

3

Thanks Carl,

I ended up uninstalling Roon app on my Windows 10 OS. At first it won’t allow me to uninstall due to Roon servers instances running in the background. You need to quit Roon background activities by quitting the app from active panel on bottom right hand of the screen, next to the clock. Once you stopped Roon instances, I uninstalled the app easily using Settings/ Apps -Uninstall. I reinstall Roon and managed to point the server to the correct Roon OS device.

I hope other newbies on Roon find this useful.

Nicky

4

Glad you’re up and running again :+1:

5

appreciate your support Carl. Moving to Roon from Spotify is a big jump for me :slight_smile: