Tablet Interface - Volume Control Moves When Radio Interface Loads

[Kursten_Hogard]

Core Machine (Operating system/System info/Roon build number)

Roon Rock running on i7 NUC w/16 GB of RAM

version 1.7 (build 571)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet, 600 mbps, Asus AC2600 modem/router

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)*

Brooklyn Bridge connected via Audioquest Pearl ethernet (Cat 7)

Remote is Nexus tablet running version 1.7 (build 571)

Description Of Issue

When using android tablet remote, the radio feature that lives on the right side of the screen is often slow to load. If I’m adjusting the volume and the radio feature has not loaded and it loads while I’m adjusting the volume, THE VOLUME GOES TO 100 because the volume controls move when the radio feature loads. This has happened twice and it is beyond a nuisance. Pushing a 500 watt amp to 100% volume is absolutely ridiculous and dangerous to the listener and the equipment. THE VOLUME CONTROLS SHOULD NEVER MOVE!!! I don’t care if my tablet is old. I’d use my ipad, but roon takes a few seconds to load from sleep and apple won’t let me keep roon running in the background like my android will.

PLEASE fix this major flaw. The volume controls should never move.

[nuwriy]

Hello @Kursten_Hogard, my apologies for the issue here, I agree that would be frustrating! I’d like to help the team track this one down as we have seen similar reports in the past but haven’t been able to reproduce on our end.

With that being said, are you able to reproduce this regularly? If you are, I’d appreciate a video of the issue that I can share with the team. Next time the issue occurs, please also reply to this thread with a timestamp (in your local time) of when the issue occurred and I’ll enable diagnostics for your account and prepare a report for the team.

[Kursten_Hogard]

I cannot replicate the problem at will.

The easy solution would be to make the volume control 100% stationary. Having the volume control move when the radio feature loads is causing the problem.