Text missing after the latest update

[David_Brenchley]

Same for me. Just installed latest update on Core and Desktop and now I have no text whatsoever in the desktop app.

I am running Core on Windows Server 2012 R2 and desktop client on Windows 10.

[David_Brenchley]

[David_Brenchley]

I am running Core on Windows Server 2012 R2 and desktop client on Windows 10.

I have rebooted everything.

iOS app connected to the same Core is still OK.

[dylan (Dylan Caudill)]

Hi @David_Brenchley,

What is the GPU your device is using?

Would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link?

Thanks!

[David_Brenchley]

There are no driver updates for my GPU - onboard Radeon 3000.

[Alan_Norton]

Is there an update on this? I have apparently the same issue - Very frustrating! In my case its the onboard ATI Radeon HD4200. Roon is unusable on my main PC - the remote software functions as normal.

[David_Brenchley]

I installed a new, cheap, graphics card (GeForce GT710) in my PC to replace the onboard Radeon GPU. All now working fine.

[Alan_Norton]

Dylan, I posted in this string - I have the same issue; worked fine during trial… I paid the subscription, stopped working! Is there a fix for this coming very soon? Otherwise please advise the process for a full refund as I have hardly been able to use the software… I loved the concept, just very unhappy that it stopped working so quickly!

[dylan (Dylan Caudill)]

Hi @Alan_Norton,

Apologies for the trouble! We just recently posted our latest update here:

Resolved --- Freezing and UI issues (Updated 03/10/2020)

Over the last week our team has continued to work on resolving issues impacting certain older GPUs. Roon is built on a custom UI engine and as we continue to push our graphical capabilities forward, older chipsets may struggle to keep up with the improvements in cases where their drivers are not performing properly. We regularly test with a variety of devices new and old, but some of the recent issues affected devices roughly a decade old, or devices only used by a small fraction of our custome…

[dylan (Dylan Caudill)]

Hello,

We’ve released a new update, Roon 1.7 Build 528, which contains improvements that we believe will help with the issues you are experiencing here. Please see our release notes below:

Roon 1.7 (Build 528) is Live!

Hi everyone! We have a maintenance release going live, with a number of bug fixes and performance improvements. As we continue to push Roon’s graphical capabilities forward, we’ve become aware of issues related to some older graphics chipsets. Over the last few weeks our team has acquired a number of older devices, which have allowed us to better understand how their drivers are misbehaving and work around these limitations. Today’s release addresses a number of hardware releases, along with…

Thanks,
The Team At Roon Labs