# Text not displaying after update - ATI Radeon 3000 **URL:** \ **Category:** Support\ **Created:** [February 21, 2020, 12:01am UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284 "2020-02-21T00:01:26Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Ron\_Hameleers](https://community.roonlabs.com/letter_avatar/ron_hameleers/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ron\_Hameleers](https://community.roonlabs.com/u/Ron_Hameleers)\ **Post date:** [February 21, 2020, 12:01am UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/1 "2020-02-21T00:01:26Z")
Same problem after 521 update ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [February 21, 2020, 3:30am UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/3 "2020-02-21T03:30:38Z")
Hi @Ron_Hameleers, Can you share a screenshot of what you’re seeing? Can you describe your setup? What GPU does your device us? Are the graphics drivers up to date? ---
**Author:** ![Ron\_Hameleers](https://community.roonlabs.com/letter_avatar/ron_hameleers/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ron\_Hameleers](https://community.roonlabs.com/u/Ron_Hameleers)\ **Post date:** [February 21, 2020, 10:28am UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/4 "2020-02-21T10:28:26Z")
![image](https://roon-community-uploads.s3.amazonaws.com/original/3X/b/2/b24533b3ff00398800f0e52cb80638c0eb0b6be9.jpeg) Hi Dylan, Screenshot included. Graphics driver for ATI Radeon 3000 (I know it’s old, never had an issue) is up to date, checked last night. Setup with Roon (duh) and Chord Mojo. Hope there is a way to sort this. Hate not seeing text in Roon. Cheers, Ron ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [February 21, 2020, 5:16pm UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/5 "2020-02-21T17:16:12Z")
Thanks for the details, @Ron_Hameleers. Would you kindly use the directions found [here](https://kb.roonlabs.com/Logs) and send us over a set of logs using a [shared Dropbox link](https://www.dropbox.com/help/files-folders/view-only-access)? Thanks! ---
**Author:** ![Ron\_Hameleers](https://community.roonlabs.com/letter_avatar/ron_hameleers/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ron\_Hameleers](https://community.roonlabs.com/u/Ron_Hameleers)\ **Post date:** [February 25, 2020, 9:28am UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/6 "2020-02-25T09:28:51Z")
Thanks for the reply. Will be back home in a few days. Will do as requested. Cheers, Ron ---
**Author:** ![BrianW](https://community.roonlabs.com/letter_avatar/brianw/32/5_5575768a8748004e209b776fc1b2916d.png) [@BrianW](https://community.roonlabs.com/u/BrianW)\ **Post date:** [February 26, 2020, 6:40pm UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/7 "2020-02-26T18:40:53Z")
A post was split to a new topic: [Text not displaying after update - Radeon 3000 card](https://community.roonlabs.com/t/text-not-displaying-after-update-radeon-3000'card/96004) ---
**Author:** ![Ron\_Hameleers](https://community.roonlabs.com/letter_avatar/ron_hameleers/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ron\_Hameleers](https://community.roonlabs.com/u/Ron_Hameleers)\ **Post date:** [February 27, 2020, 8:26am UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/8 "2020-02-27T08:26:18Z")
> **[Logs Ron\_Hameleers.zip](https://www.dropbox.com/s/makq47sh8eephcj/Logs%20Ron_Hameleers.zip?dl=0)** > > Shared with Dropbox Hi Dylan, Above please find the link the my log zip. It goes without saying that your efforts are appreciated. Cheers, Ron ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [February 27, 2020, 6:45pm UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/9 "2020-02-27T18:45:37Z")
Thanks for sharing the logs with us, @Ron_Hameleers. The team has identified the issue and is currently working to resolve. We have more information about this here: > [@Roon 1.7 B521 Missing Text With Radeon GPU \[Under Investigation\]](https://community.roonlabs.com/t/roon-1-7-b521-missing-text-with-radeon-gpu-under-investigation/95455): > > We are aware of an issue affecting Windows devices with certain older Radeon GPUs that is preventing text from displaying on the latest version of Roon (B521). Our team is currently investigating this issue and we are working to resolve this as soon as possible. We will be sure to update everyone here when we have an update on this issue. You have our apologies for any inconvenience this issue may cause. Thank you, The Roon Labs Team ---
**Author:** ![Ron\_Hameleers](https://community.roonlabs.com/letter_avatar/ron_hameleers/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ron\_Hameleers](https://community.roonlabs.com/u/Ron_Hameleers)\ **Post date:** [February 27, 2020, 11:43pm UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/10 "2020-02-27T23:43:36Z")
Best of luck! ---
**Author:** ![Ron\_Hameleers](https://community.roonlabs.com/letter_avatar/ron_hameleers/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ron\_Hameleers](https://community.roonlabs.com/u/Ron_Hameleers)\ **Post date:** [March 3, 2020, 10:00am UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/11 "2020-03-03T10:00:29Z")
Hi Dylan, Any updates on this issue? The quoted thread looks closed. Regards, Ron ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [March 3, 2020, 6:53pm UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/12 "2020-03-03T18:53:25Z")
Hi @Ron_Hameleers, I don’t have any specific timelines I can provide, but the team is hard at work on testing solutions for the next release and we will be releasing it as soon as it is ready. We’ll be sure to keep everyone updated once we have more information. Thanks, and apologies for the trouble. ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [March 10, 2020, 3:39pm UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/13 "2020-03-10T15:39:44Z")
Hello, We’ve released a new update, Roon 1.7 Build 528, which contains improvements that we believe will help with the issues you are experiencing here. Please see our release notes below: > [@Roon 1.7 (Build 528) is Live!](https://community.roonlabs.com/t/roon-1-7-build-528-is-live/97374): > > Hi everyone! We have a maintenance release going live, with a number of bug fixes and performance improvements. As we continue to push Roon’s graphical capabilities forward, we’ve become aware of issues related to some older graphics chipsets. Over the last few weeks our team has acquired a number of older devices, which have allowed us to better understand how their drivers are misbehaving and work around these limitations. Today’s release addresses a number of hardware releases, along with… Thanks, _The Team At Roon Labs_ ---
**Author:** ![Ron\_Hameleers](https://community.roonlabs.com/letter_avatar/ron_hameleers/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ron\_Hameleers](https://community.roonlabs.com/u/Ron_Hameleers)\ **Post date:** [March 10, 2020, 10:01pm UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/14 "2020-03-10T22:01:01Z")
Hi Dylan, Thanks for the update. I’m afraid build 528 has NOT solved the text display issue. Regards, Ron ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [March 11, 2020, 7:44pm UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/15 "2020-03-11T19:44:59Z")
Hi @Ron_Hameleers, Sorry to hear that you’re still having issues on the latest version. Can you send another set of logs over so the team can take a look at them from the latest version? Thanks! ---
**Author:** ![Ron\_Hameleers](https://community.roonlabs.com/letter_avatar/ron_hameleers/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ron\_Hameleers](https://community.roonlabs.com/u/Ron_Hameleers)\ **Post date:** [March 12, 2020, 9:44am UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/16 "2020-03-12T09:44:55Z")
> **[Logs Ron\_Hameleers 528.zip](https://www.dropbox.com/s/16dy4je536dyaod/Logs%20Ron_Hameleers%20528.zip?dl=0)** > > Shared with Dropbox Hi Dylan, Above the link to logs with 528 build. Thanks for your continued efforts. Regards, Ron ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [March 13, 2020, 4:59pm UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/17 "2020-03-13T16:59:25Z")
A post was split to a new topic: [Missing text on Windows device](https://community.roonlabs.com/t/missing-text-on-windows-device/97880) ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [March 13, 2020, 5:00pm UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/18 "2020-03-13T17:00:01Z")
Hi @Ron_Hameleers, I just wanted to let you know the logs were received and with the QA team. As soon as I have more feedback from them on this we’ll be sure to reach out. ---
**Author:** ![Ron\_Hameleers](https://community.roonlabs.com/letter_avatar/ron_hameleers/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ron\_Hameleers](https://community.roonlabs.com/u/Ron_Hameleers)\ **Post date:** [March 28, 2020, 1:35pm UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/19 "2020-03-28T13:35:22Z")
hi @dylan, It has now been well over a month that I am not seeing text in Roon on ATI Radeon 3000. Is this issue on your backlog? Can anything be done to move it up a bit? Regards, Ron ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [March 30, 2020, 6:31pm UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/20 "2020-03-30T18:31:36Z")
Hi @Ron_Hameleers, There is work scheduled to be done on this soon, but I can’t provide any specific timelines just yet. Apologies for the continued issues, but I’ll be sure to reach out once we have more on this! ---
**Author:** ![Ron\_Hameleers](https://community.roonlabs.com/letter_avatar/ron_hameleers/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ron\_Hameleers](https://community.roonlabs.com/u/Ron_Hameleers)\ **Post date:** [April 13, 2020, 10:24am UTC](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284/21 "2020-04-13T10:24:23Z")
Hi Dylan, I don’t know what constitutes soon in your development timelines, but another 2 weeks have passed. No word, no update, no timeline. Can you please move this up on Product Backlog before you will lose a customer? Regards, Ron [Next page](https://community.roonlabs.com/t/text-not-displaying-after-update-ati-radeon-3000/95284.md?page=2)