The App is not locating my Nucleus

Support
1

Core Machine (Operating system/System info/Roon build number)

New Roon Nucleus
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Apple Base Station and router. Nucleus is connected to a remote station via an ethernet cable.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

TEXT GOES HERE

Description Of Issue

Just got a new Roon Nucleus. Plugged in the Ethernet cable, turned it on, opened the Roon App on my iPad, and I just get the message “Looking for your Roon Core” but fails to locate the Nucleus.

2

Are you sure the Nucleus is powered up? Try running fing on your iPad or iPhone which is a free network scanner, does it see the Nucleus?
Try connecting the Nucleus to the Base station directly rather than via a remote station.

3

Thanks for the response. Problem solved. The issue was with the Apple network.

4

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