The usual sorry! - slow downloading error message

Support
1

Roon Core Machine

Intel(R) Core™ i7-3770 CPU @ 3.40GHz 3.40 GHz
32.0 GB RAM
64-bit operating system, x64-based processor
Windows 10 Home

Networking Gear & Setup Details

standard internet providor rooter - don’t know model Talk Talk providor
switches Buffalo 2008 switch
UMC-1F1T media converter
30m Optical cable
Buffalo 2016 switch with media conversion
Link Stack II streamer

Connected Audio Devices

Stack Liink II streamer USD into DAC

Number of Tracks in Library

About 3000 albums so maybe 30000 tracks?

Description of Issue

Sorry to bother you but I have tried everything I can think of but I am still getting a problem with the streaming service stopping with the slow download error message coming up. I have been a Roon user for a number of years now and have had the occasional glitch in the service but generally eveything has been ok. There should be plenty of broadband speed with the broadband speed checker saying about 600mbs for the broadband provision. Obviously I have tried rebooting the rooter and the computer and running computer diagnostics programmes such as Restoro but to no avail. The systems runs for maybe an hour or so then the error message hits the tablet I am controlling Roon from. Any suggestions on where I should go next with this would be very welcome. It works fine with the FLAC files on my hard drives.

Thanks

David

2

Hi @David_Galsworthy, does the same issue occur if you play to System Output?

You might want to try changing the DNS that your router is using. We’ve seen that help with similar issues in the past.

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Thanks Dylan. I will try your suggestion but I seem to have sorted the issue out now! Fingers crossed, Regards

David

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