I fairly frequently get an error message that “There was an error checking for an update” and when it happens the identify album function doesn’t work and on playback, Roon can just skip through the tracks and i have to select play more than once for the tracks to play instead of skipping through. I Have searched the community and saw a suggestion to check this link: https://updates.roonlabs.com/
Well when i do i get the following message:
Safari Can’t Open the Page “https://updates.roonlabs.com/”. The error is “Load Cannot follow more than 20 redirections” (:0)
I’m guessing this is an internet/router problem but i’ld really appreciate any advice on the cause and potential fix for this problem.
Yeah i know the track count might appear an obvious culprit but wouldn’t this message I’m getting when i try to go to updates.roonlabs.com through safari be unaffected by my roon installation and suggest there’s an internet/router/dns problem?
The message “there was an error checking for an update” appears on the screen you’ve shared instead of “you have the latest version”
This message is intermittent nut when it appears, i experience the other problems mentioned
By the way, it’s a mini mac with 32mb ram that i have rather than an imac. sorry about typo although i think the issues is quit possibly a router problem given the funny message i get trying to surf on safari to the updates page (or it may indeed be a database size issue)