There was an error checking for an update problem

[fireapple]

Roon Core Machine

iMac 3.5 GHz Quad-Core Intel Core i7 running 10.15.7

Networking Gear & Setup Details

Wi-fi

Connected Audio Devices

NI KA6

Number of Tracks in Library

48K

Description of Issue

Getting the lastest update purple pop-up. On going to setting > about and clicking on click here to to install ai’m getting there was an error checking for an update repeatedly. I Have tried to manually update using the version on the download page but i’m still getting the purple update pop-up.

[benjamin]

Hey @fireapple,

Apologies for the delay in following up here! Thanks for your patience while we work through each thread.

I was able to pull your account up and I see your core has since updated to the newest production build. Are you still running into issues here?

I’ll be on the lookout for your reply.

[fireapple]

All good now, thanks, Benjamin.

[patrick_mccarthy]

any way to check on my account - I am having the same issue – running in a docker image. I suspect Core is attempting to get to some dns entry, so we tried turning off firewall rules for a single re-test and it still failed. also, is there a place to turn on debugging, it would be nice to see, in the logs, exactly where it is failing…