Roon Core Machine
Barebones built in 2017
i7-8700 CPU @ 3.2 GHz 16GB
Networking Gear & Setup Details
Netgear (R8000-100NAS) Nighthawk X6 AC3200 Tri-Band WiFi Router, Gigabit Ethernet
Connected Audio Devices
Focusrite Scarlet 2i2
Number of Tracks in Library
Description of Issue
I’ve been running the current version without problems - including all morning today. I noticed there was an update pending. I clicked to install. Roon was loading my database and now I get a big white screen there telling me
“There was an issue loading your Database”
and not to worry…
October 12, 2021, 9:04pm
Thanks for getting in touch about this right away, and for your patience while the work week rolled around and we returned to the office.
I’m so sorry you’ve ran into this error - it generally points to corruption. We explain why this might happen and what to do here:
I hope these steps will fix it
These steps didn’t fix it. I tried to restore from previous versions and all of them are corrupt.
Everything was working fine before I installed the latest patch.
5 years of data has been lost.
I installed the latest version and reimported my files. I’m going to backup and restore that and see it is corrupt too.
October 14, 2021, 5:34pm
Thanks so much for trying the steps outlined in the linked article above - I am so sorry that the final step couldn’t successfully be completed…
We’re grateful to see you’re not giving up and that you are able to give it one more try