We’re looking into this guys – it’s not always easy to confirm whether the issue is happening in the app, in our cloud infrastructure, or at TIDAL, but we’re currently investigating so we can make that determination.
I’m hoping we can confirm exactly what’s going on here before our next release, so if this is in the app we can include a fix, but obviously there’s work to do before any of that can happen. It’s too early to make that determination, but I want to be clear with you guys that we’re aware of this issue and working to resolve it.
If you have experienced this issue, the most helpful thing you can let us know is the time at which it occurred, and what content you were playing, including your region. Then we can enable some diagnostics on your account and check the logs at that timestamp.
More information as I have it – thanks for your patience everyone.