[Ticket In] ARC (build 355) Recently Added tab not visible

@vova, the release notes for ARC build 355 reports: “Fixed inability to load details pages of items from ARC’s “Recently added/played” sections in CarPlay”

However, in my ARC app (iOS), the “Recently played” tab is completely missing. Am I doing something wrong or is the bug not completely fixed? I already reconnected ARC to my Roonserver (build 1524), reinstalled the ARC app on my iPhone and restarted Roonserver; unfortunately all without result.

Hi, @Alfred_van_Hoorn, thank you for your report. Am I getting it right that the Recent section is missing completely in ARC on your iOS device? Could you, please, provide a screenshot of the issue?

Thanks!


Ivan

Hi, @ivan, thank you very much for your reply.

I am sorry that I was not very clear in my report (and that I also made a mistake : :disappointed_relieved:). The “Recent Activity” section in ARC (iOS) is available but the “Added” tab in this section is missing. See the screenshot below.

@vova and @ivan, build 1526 did not fix this issue. What can I/we do now?

Hi, @Alfred_van_Hoorn, this issue does not seem to be related to the latest EA release but it’s not yet clear to us what could have caused this problem :frowning:

Do you have Roon ARC installed on another device by any chance?

Thanks!


Ivan

Hi, @ivan, thank you for your reply and also for looking at this issue!

We have Roon ARC installed on a second iPhone (also with Testflight of course). On this phone we see the same issue.

@Alfred_van_Hoorn, thank you for the response! Am I getting it right that Roon client is not affected by this issue?

Could you please also follow instructions here and upload logs from your RoonServer here

Thanks!


Ivan

@ivan, thanks again for your reply!

Yes you are right: Roon client is not affected by this issue.

I have uploaded the logfiles from my RoonServer you asked for.

Thank you, @Alfred_van_Hoorn, we will take a look!


Ivan

@ivan, thanks!!

Hi, @Alfred_van_Hoorn, an update here, I created a ticket for our dev team and they are going to investigate this issue.

Apologies for the trouble.


Ivan

Thank you for your message. Great that you are reporting back on the progress!

However, I have some questions, such as: have you been able to reproduce the error, is this issue specific to my installation or is it a more general problem, has the cause of this issue become clearer in the meantime, what is the priority of the ticket that was created with the development team?

I hope you can provide some clarity. Thanks in advance for that.

I’ve still got added on my device so not everyone, if that helps @Alfred_van_Hoorn .
They won’t share priorities. Their dev queue and process makes a black hole look chatty :smile: