Core Machine (Operating system/System info/Roon build number)
Roon ROCK 1.8 + Roon SW on Windows 10 and Android as end points
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
ROCK connected to Router via LAN Cable + End points connected to ROCK via 5Ghz WIFI
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
End point connected via USB to DAC
Description Of Issue
This topic relates to my earlier topic which remains unresolved for around 2 months during which time I have interacted with support several times to no avail, unfortunately: https://community.roonlabs.com/t/roon-radio-limited-to-library-after-adding-qobuz-to-my-existing-tidal-service-in-roon-2020-12-22/133042?u=shoaib_ahmed1
In the absence of a resolution, I am opening this new topic so get more eyes in the hopes that my issue gets resolved.
It all started in Dec 2020 when I added Qobuz to my existing Tidal service (Tidal was configured and working fine under Roon). As soon as I added Qobuz, nothing seemed to work (more details in the post linked above). Anyways, I have removed Qobuz since and dont plan to add it as I felt its SQ was inferior to Tidal…to each their own!
In the past 2 months I have provided logs several times, changed my DNSs to Google (as per advice to a Roon rep) and tried to reflash the ROCK SSD and reinstall ROCK several times. This ROCK and Tidal configuration seemed to work great before the day I logged into Qobuz in Dec 2020. Since then, my cache files on the Roon server seem to pre-populate a bunch of files on the blank ROCK as soon as I login to my server for the first time using my Roon ID…I have to remove the file named Qobuz_1.db (or all the cache files) and restart the server via Configuration panel to gain access to Tidal…i know strange and annoying…an experience I didnt buy with my hard earned US$699 for my Roon lifetime subscription.
As of now, I cannot use Roon Radio AT ALL…Period…It doesn’t work (see below pic)!
Also, I cant access Tidal upon restart of the ROCK unless I remove stuff from my Cache folder in the //ROCK file folders (server) and restart the server via the ROCK configuration panel…that too only occasionally. The Tidal’s native app runs fine.
So far, Ive tried:
- Toggling the ‘Limit to Library button’ in Roon radio (the three dots) on/off;
- Logging on and off to both Tidal services;
- Disconnecting and reconnecting the End point PC to the ROCK;
- Restarting ROCK multiple times…
- Reinstalled ROCK and reset all Dbs etc…multiple times.
- Waited patiently for around 2 months for a resolution…
Nothing seems to work. The radio is limited to my Library and nothing seems to change that. I know the songs on which I used to run Radio on to discover new music that dont work now.
Any help or ideas are welcome as my audio experience is all trouble shooting now…