TIDAL account marked as unauthorized in Roon during playback (ref#MEF4FL)

Support
1

What is the operating system of your Roon Server host machine?

· Nucleus

What kind of device are you using to perform the login?

· iOS

Where are you trying to login?

· I can't log into TIDAL, KKBox or nugs

Have you been redirected to the Tidal/KKBOX/nugs login page in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Describe the issue

Everything goes flawless, I can log on to tidal and connect it but it always leads to Roon saying its unauthorized. It says it is all logged in and everything but when I actually get to the very end and try to play music from tidal on roon it says it is unauthorized

Describe your network setup

I have the roon nucleus

2

Hi @dean1,

Thank you for your post. We’ve pulled diagnostic logging to take a closer look.

We see the login authorization to Tidal completing without full resolution; from Roon’s perspective, the login state is “unknown.” Tidal’s API didn’t return the expected response to the login but accepted it anyway.

Do you have a PiHole or any network-wide antivirus software or security software installed on this network? What about extra security features on your router?

In the meantime, a few things to try:

  1. Reboot the Nucleus fully and then sign out/back into Tidal in Settings → Services → Tidal.

  2. Navigate to the Tidal webpage itself and login there using the same credentials. Double-check you don’t have any account notifications.

  3. Does content load on the Tidal page within Roon?

We’ll watch for your reply.