Roon is up and running but my Tidal account is not accessible when I try and log in from Settings > Services > Tidal. It says my username or password is incorrect. I can easily access my Tidal account OUTSIDE of Roon using the same user name and password but not in Roon. My Tidal account is paid up and functioning as a stand alone program, just can’t access it in via Roon. Any help would be appreciated. Thanks!
I’ve had the same problem a few times, restarting Roon did solve it for me.
Hi @Clarence_Vann ---- Thank you for the report and sharing your feedback with us!
Moving forward, I would recommend the following (in this order):
-
Try power cycling the device hosting your Roon core
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Try deleting your TIDAL cache.
If either of those tips do not yield a positive result:
- With the application not running … would you mind going into the database on your Core and deleting this file:
Database/Registry/Core/tidal_account
If you are unable to locate the ‘tidal_account’ file:
- Confirm that your TIDAL account is still active, as suggested here.
-Eric
Restarting Roon Core solved the problem, thanks for the tip!