Tidal albums play with interruptions (ref#KGGTAI)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· linn

Describe the issue

I use Tidal a lot. Albums play but with interruptions every few seconds.

Describe your network setup

mostly linn

2

Hi @Dick_Cooper,

Thank you for your post. The team will activate diagnostics on the affected RoonServer to identify why Tidal content fails to play through continuously.

Please provide either an approximate timestamp of the most recent dropout, or the name of a track that was playing, and we’ll pinpoint the event in logs.

Please also describe how both your RoonServer machine and the affected Linn endpoint are connecting to the network, including the type of connection (ethernet/WiFi) and the hardware involved (routers, access points, and switches).

Thank you!

3

It seems to be OK this morning

4

Still working fine. Did I do something without knowing ??

5

I also have this issue. I might be wrong, but it is possibly happening only with 192/24 FLAC albums.

—————

Moderator amendment; own topic now created…

6

@gmit2,
This is most likely a networking problem and your problem may look the same as the one in this thread but the specifics probably differ. The best course of action is to open your own support topic to get proper attention. Click here → Support and then click Get Help

1 Like
7
  1. You may be right. I will check.
  2. I suspect not. It seems to be connected to my phone, which is running RoonRemote.
  3. The problem stops once I have found Roon Server on the phone
8

It’s not a question of CD format. This morning I have played 3 CDs of the same format - the first 2 gappy, the third fine.

I have tried support - they told me to try Commmunity.

9

Hey @Dick_Cooper,

Are you still running into issues?

Are you losing connection to Roon Server from the iPhone? What remote device are you typically using Roon with when you experience these issues?

If its a completely separate remote, that would be odd behavior - having your iPhone interrupt playback.

Let me know, thanks! :raised_hands:

10

It’s not an iphone.It is a Blackview, but it seems to lose connection to roon server

11

Hi @Dick_Cooper,
Could you let us know the time this loss of connection happened? Once you do we will be able to find the event in your logs to see what the problem is.

12

Will do. Today it is fine.

13

We’ll be on standby for your reply @Dick_Cooper :+1:

14

No problem today. With a combination of restarts and logging on I think I have it under control.

15

Strange!. Yesterday I added anew CD from Tidal, and on first play it s showed the old symptoms.

16

Hi @Dick_Cooper,

We’d be happy to take another look, but we’ll need a bit more detail around either the timestamp (date, time) or the name of the song/ album played when you experienced the issue.

We’ll be on standby for more details, thank you! :+1:

17

The problem has returned! At around 1420 local time I was playing Keith Jerrett’s Jasmne when it went all gappy.