Tidal albums showing as duplicates and greyed out in library after removal (ref#1A7L9N)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I previously had Tidal connected to Roon, but removed it a few weeks ago (as I now have ARC working, and no longer need it) - The issue is I still have Tidal albums showing in my library, as indicated by the Tidal logo, and them being doubles of the flac versions I have. They won't play of course, but I don't seem to be able to delete them, as they are already deleted apparently, but still visible? I also have multiple albums that were in my Tidal library now showing as greyed out in ARC, when I have them as FLAC in my library. How can I purge these bugs out of my library?

Tell us about your home network

· fibre via Unifi Amplifi router, ethernet connected Antipodes Server running Roon. None of which is probably relevant to this issue!

2

Have you done a clean up of your library since deleting the Tidal service?

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3

thanks, yeah I did the ‘clean up library’ process because it was telling me that there were files associated with a source that no longer exists, but it made no difference. after clicking it, it told me there were zero files associated as above, but they’re still there in my albums view.

4

And you have fully restarted the Antipodes Roon Server after the library clean and disconnect of the Tidal service?

5

Thanks, Did a full reboot in the end and it’s finally cleared the tidal muck out.