Isn’t Tidal not a single tier these days? With an optional extra for integrating the service into DJ software?
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@joel It is the TIDAL Individual Tier and my Location is Germany
156 albums now with missing info …
@joel It is (and always was) set to Max
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@Joel Another weird thing I’m facing is that Roon shows different formats when viewing a certain album via:
TIDAL → My Tidal Collection → 48Hz 24Bit
My Albums → MQA 48kHz
Album Details → Mixed Formats
Please see the attached screenshots for an example. I have a lot more where it is like this. The album was previously MQA but was replaced with the FLAC version during TIDAL’s format transition. And as for the other albums the display format is not changing regardless how often I play it.
@joel as others have stated, this looks to be more of a bug with the Tidal integration since it started to show more recently. Maybe Tidal has changed something about how their API works. The missing quality information does not automatically fill itself after playing the stream, neither does it fill itself with a Tidal library sync. As new music is released on a weekly basis, this issue will be getting worse as more and more releases show up on Roon without quality information.
I also have the Max individual tier, quality set to max in Roon, FYI. Please let us know if we should create a ticket for this.
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Yes, please put in a metadata support ticket and try to be very specific about the TIDAL album and track IDs that you’ve played (because there are often different versions). Stating *when* you played these tracks and your TIDAL region will help considerably.
Thanks.
FYI, this has nothing to do with TIDAL’s API.
An update: we found an issue where part of our processing hadn’t been working properly for the last 10 days. This is fixed now and format information should start coming through quicker.
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@Joel Thanks for sharing the update. Good to see you could pinpoint the issue.
I don’t think that my problems are linked to that to be honest since I have it for quite some time that albums do not show any format information regardless if or how often they are played. It is not only the case for the last ten days.
If you can answer one more question: is there a difference for Roon’s processing when the albums are already added to the library over playing them in Roon without adding them to the library? I have the impression that all albums added to the library without album information will also not get it later but “lock it” without the bit depth and sample rate info. Can you tell me please?
My TIDAL location is Germany btw.
Thanks in advance.
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This is not my area of code, but if this is the case, it’s a bug. Format information should be updated on a semi-regular basis (at least every week).
Is there any news on this topic? Of the current 208 albums, 67 albums are missing metadata regarding bit depth and sampling rate.
Same here. I don’t see any improvements. Only a few of the new releases show the album format metadata. And many of older releases will not show it even if the tracks are played dozens of times. This is frustrating.
What I’m also asking myself is why only Roon seems to have that issue. In BluOS all TIDAL releases show the bit depth and sample rate info. There must be a way.
We may be better served opening a metadata support ticket as joel stated a few posts ago. I doubt support reads posts in the software discussion forums.
Link this topic in the support ticket.
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Agreed. But still it is questionable why this is not on Roon staff’s radar. It is an obvious bug everyone can see every day and Roon staff should see as well when using their own product.
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I’m pretty sure they’ve seen it.
So since there’s no change on this topic, I’ve finally submitted a metadata ticket and linked our thread here there as well. Let’s see what happens.
Not just the missing bit rate and bit depth are the issue. There are often so many different versions of an album (many more than show up in the Tidal app) that also don’t have any bit rate and bit depth information that it becomes just a case of “try your luck” in picking the correct version for adding to your library. Not even mentioning the version overview is stuffed with all these different versions many don’t even need to see. I’d like to hide them, but for that to work, I need it added to the library, which defeats the purpose.
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@Adam_Pekar Thanks for submitting the ticket. I haven’t received any response on the last one I have had opened. Over the months and years I have submitted like 3 or 4 already…
However, the number of versions in the Tidal app and in Roon is the same. In Tidal’s native app you will see all versions when using the “Additional Albums by this Artist” view. For some of them you have a Hi-Res version, a CD version and a Dolby Atmos version. Unfortunately in Roon the Dolby Atmos version cannot be detected and therefore it is displayed just as another stereo version.
But just like you I’m very frustrated about that bit rate and sample rate issue. I’m using Roon since I want to have a clean and structured library and this is not possible with this bug. And some of Roon’s promoted features do not work when format information are not there (speaking of focus filter, playlist quality improver etc.)
I have paid a significant amount of money for this app and it’s frustrating that bugs so obvious are not addressed.