Tidal and Qobuz won't Connect

[Keith_Medansky]

Core Machine (Operating system/System info/Roon build number)
Nucleus 1.7/ 710 stable

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Comcast Xfinity ethernet to NUCLEUS
Hardwired USB to Oppo 205 as DAC and Airplay to other devices

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Oppo 205 as the DAC and airplay to other devices.

Description Of Issue
When I try to load new Qobuz or Tidal albums I now get an error message as follows:

Unexpected error loading album. Please try again later. (Unexpected Error)

I also / now cant re-login to Tidal. I had tried to re-enter account as a troubleshoot.

My Q and T subscriptions are up to date. Both will play natively w/o Roon.

Internet signals are good.

Recordings on the nucleus hard drive play just fine.

I have rebooted Roon and recycled my router.

Any suggestions? It has been like this for several days.

Please advise. Thank you!

[dylan (Dylan Caudill)]

Hi @Keith_Medansky,

Around the time of this post we had a service outage that has since been resolved — Are you still seeing this issue occurring?

[Keith_Medansky]

Still happening. Both services. Can’t access either

[Keith_Medansky]

Any word on when I can get some assistance on this issue?

[nuwriy]

Hello @Keith_Medansky, could you please reboot your core and network and let me know if the issue continues?

[Keith_Medansky]

I have done so. No change

[Keith_Medansky]

My core is a nucleus and I have rebooted. I have unplugged and restarted. I have recycled router. I have tried all the obvious things.

I tried to reinstall Tidal and now it won’t even show Tidal as installed. Qobuz won’t work at all.

Getting rather frustrated. You are authorized to run remote diagnostic.

[Keith_Medansky]

I have reinstalled operating system and drew from backup. It now works

[nuwriy]

Hello @Keith_Medansky, I’m glad to hear things are working again! Please let me know if the issue returns.