I’ve been using TIDAL and Roon for a few months without issues, with a US Tidal account.
TIDAL recently opened in Argentina. When I switched from one account to the new one, I can login but there’s no TIDAL content inside Roon. Nothing shows up in searches, and favorites don’t sync.
The account works perfectly fine outside of Roon. I tried redoing the database from scratch without success.
If I switch back to the US TIDAL account, everything goes back to normal.
Any suggestions? Thanks in advance.
June 30, 2016, 12:32am
You may need to clear your Tidal Cache, but let’s flag
@eric to confirm and run you through the procedure.
I’ll move this to support to get better help.
Unfortunately that didn’t solve the problem. I had previously erased the whole Roon folder from the Library (i’m in OSX), and reinstalled, and the same issue comes back.
I retried erasing the content of the Cache folder anyway but no luck.
June 30, 2016, 2:31am
It’s possible it has something to do with Argentina Tidal being new and Roon metadata (just a guess).
@mike or @vova on this one.
June 30, 2016, 2:35am
@romerosebastian – we’re going to look into this. I’m guessing we need to update our region support to include Argentina, but I need to confirm that.
@Eric will follow up. Sorry for the trouble here!
July 8, 2016, 11:10pm
@romerosebastian. Apologies for the delay in getting back to you. You should be able to play TIDAL content with your Argentina account around tomorrow (Saturday) evening your time - please let us know if it still doesn’t work for you!
It does work indeed. Thank you very much for your help.