Tidal connection not updating

Support Nucleus Support
1

Had to rebuild the Netgear router today due to a power outage. Seems to have affected Roon (v1.8, build 918 latest update today.)

(image 1) You can see the History playlist is no longer available.

(image 2) You can see that Tidal is not a connected service (have updated Tidal)

(image 3 & 4) You can see that Roon indicates a successful login but the Services screen looks exactly like image 2

Thanks for your help

image 3 2022-03-16 at 16.05.37
image 3 2022-03-16 at 16.05.373584×1808 197 KB

image 2 2022-03-16 at 16.05.57
image 2 2022-03-16 at 16.05.571798×868 53.2 KB

image 4 2022-03-16 at 16.07.54
image 4 2022-03-16 at 16.07.541798×868 53.5 KB

image 1 2022-03-16 at 16.09.08
image 1 2022-03-16 at 16.09.081798×868 80.2 KB

2

Hey @Christopher_Korody, I checked logs and it seems you’re connected now? If not, let me know – thanks!

4

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