macOS Catalina 10.15.4, Roon version 1.7 (build 537)
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
WiFi, ATT modem
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Bowers & WIlkins Formation Wedge
Description Of Issue
More often than not, I’ve been getting the error message that Tidal media is loading slowly and that it may be due to a connectivity or networking issue. It then skips to the next track, and the process repeats. Please help me resolve this issue.
I was having Tidal logon issues a few weeks ago and then they got better. Just updated to KB4550945 and the Tidal logon issues are back. Firefox also updated with the restart, so I guess it could be that as well. I would really liked to see these problems resolved as a large part of my listening is through Tidal now.
Hello @Brendan_Mauch, and welcome to the community! We have two issues going on here so I will address them separately:
You’re correct! This is not expected behavior, and it is something we are actively investigating. We’ve received a few similar reports of having to log back into TIDAL each time you start Roon. Our staff is looking into the issue currently. In the meantime, we apologize for the inconvenience.
I second Noris’ recommendation to test with Ethernet whenever possible but if your core doesn’t have that capability, do you have another device that does? We could set up that other device temporarily and see if it helps! If not, let me know.