Tidal does no longer play

Used to play now no longer works. please advise

Please try these steps.
Sign out of Tidal inside of Roon.
Reboot the Roon Core machine
Restart the Roon Core and once stable log back into Tidal inside of Roon.
Thank you

Thanks, but this still does not work

Hey @Michael_Leslie,

Ben here with the support team, my sincerest apologies for the delay in our getting back to you. We’ve made some recent changes to the support team structure and some reports have experienced a longer response time than usual.

After taking a look into your account, it looks like you’ve been able to access your Tidal account recently. Are you still running into issues here? If so, we’ll need a bit more detail to help you get your tidal resolved. Would you mind filling out the support template below? You can copy and paste it into your reply, thanks!


Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM).

Networking Gear & Setup Details

Your networking gear (model of routers/switches/etc), connection types (Wifi/Ethernet), and any firewalls, antivirus, or VPN software.

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”.

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!

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