Used to play now no longer works. please advise
Please try these steps.
Sign out of Tidal inside of Roon.
Reboot the Roon Core machine
Restart the Roon Core and once stable log back into Tidal inside of Roon.
Thanks, but this still does not work
Ben here with the support team, my sincerest apologies for the delay in our getting back to you. We’ve made some recent changes to the support team structure and some reports have experienced a longer response time than usual.
After taking a look into your account, it looks like you’ve been able to access your Tidal account recently. Are you still running into issues here? If so, we’ll need a bit more detail to help you get your tidal resolved. Would you mind filling out the support template below? You can copy and paste it into your reply, thanks!
Include your operating system and machine info (Model, CPU, RAM).
Your networking gear (model of routers/switches/etc), connection types (Wifi/Ethernet), and any firewalls, antivirus, or VPN software.
Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.
Tell us how large your music library is, eg. “30,000 tracks”.
Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!
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