Tidal fail login in via Roon, and ok via Tidal website

Please help

Hi @Youfeng_Ge,

In order for Roon’s @support team to better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they can have a clear understanding of how your devices are communicating.

Hi @Youfeng_Ge,

So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

If you try to use a different browser, or if you use a different remote to try to log in, is there any change?