Tidal fails to play

Support
1

Core Machine (Operating system/System info/Roon build number)

Linux running in a LXC container on Proxmox:
Linux roon 4.15.18-19-pve #1 SMP PVE 4.15.18-45 (Fri, 26 Jul 2019 09:34:08 +0200) x86_64 x86_64 x86_64 GNU/Linux

Roon version 1.6 (build 416)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

HP Procurve Switch 4300cl
Unifi AP

Tested both wired and wireless

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Tried:
MacOS Inbuilt Audio
RPi3 with HiFiBerry Digi+
OrangePi Zero+ with inbuilt analog

All have the same issue

Description Of Issue

Any Tidal tracks just keep loading and never start playing. Any ripped CDs play perfectly fine. I’ve tried logging out and back in, restarting everything, but no success. The Tidal app works fine.

Logs show (for example):

10/04 18:41:43 Info: [stats] 9536mb Virtual, 741mb Physical, 220mb Managed, 0 Handles, 96 Threads
10/04 18:41:49 Trace: [kitchen] [Lossless, 16/44 ALAC => 16/44] [100% buf] [LOADING @ 0:00] You Had Your Soul With You - The National
10/04 18:41:51 Trace: [zone kitchen] PlayPause
10/04 18:41:51 Trace: [zone kitchen] Pause
10/04 18:41:51 Info: [zone kitchen] OnPlayFeedback Paused
10/04 18:41:51 Trace: [kitchen] [Lossless, 16/44 ALAC => 16/44] [100% buf] [PAUSED @ 0:00] You Had Your Soul With You - The National
10/04 18:41:55 Trace: [zone kitchen] Playing 16 Items
10/04 18:41:55 Trace: [zone kitchen] Selecting Source state=Paused
10/04 18:41:56 Info: [zone kitchen] OnPlayFeedback Stopped
10/04 18:41:56 Info: [kitchen] [zoneplayer] BufferingTrack == NextTrack during ClearQueuedMedia, setting _stop_on_next_track_transition
10/04 18:41:56 Trace: [zone kitchen] Playing TransportItem
10/04 18:41:56 Trace: [zone kitchen] Selecting Source state=Stopped
10/04 18:41:56 Trace: [kitchen] [Lossless, 16/44 ALAC => 16/44] [100% buf] [LOADING @ 0:00] You Had Your Soul With You - The National
10/04 18:41:56 Trace: [musicpowerstate] music is playing, preventing idle sleep
10/04 18:41:57 Trace: [tidal/http] GET https://api.tidalhifi.com/v1/tracks/108990152/playbackinfopostpaywall?countryCode=GB&sessionId=a093c2ec-9d67-4000-a818-45967943a479&audioquality=HI_RES&assetpresentation=FULL&playbackmode=STREAM => Success
10/04 18:41:57 Trace: [tidal/http] GET https://api.tidalhifi.com/v1/tracks/108990153/playbackinfopostpaywall?countryCode=GB&sessionId=a093c2ec-9d67-4000-a818-45967943a479&audioquality=HI_RES&assetpresentation=FULL&playbackmode=STREAM => Success
10/04 18:41:57 Trace: [tidal/http] GET https://api.tidalhifi.com/v1/tracks/108990152?countryCode=GB&sessionId=a093c2ec-9d67-4000-a818-45967943a479& => Success
10/04 18:41:57 Trace: [tidal/http] GET https://api.tidalhifi.com/v1/tracks/108990153?countryCode=GB&sessionId=a093c2ec-9d67-4000-a818-45967943a479& => Success
10/04 18:41:57 Info: [kitchen] [zoneplayer] Playing: http://sp-pr-fa.audio.tidal.com/mediatracks/CAEaKRInNWMwNjNjYzllZDYxMmQ1MTgxM2NkNTFkYWNiZmE3NjRfNjEubXA0/0.flac
10/04 18:41:57 Info: [kitchen] [zoneplayer] Queueing: http://sp-pr-fa.audio.tidal.com/mediatracks/CAEaKRInN2FjNDM5ZTU0MjlkZjVmMGYxM2YwMWVjODNjMDQxMzlfNjEubXA0/0.flac
10/04 18:41:58 Info: [stats] 9551mb Virtual, 743mb Physical, 222mb Managed, 0 Handles, 122 Threads
10/04 18:42:06 Trace: [kitchen] [Lossless, 16/44 ALAC => 16/44] [100% buf] [LOADING @ 0:00] You Had Your Soul With You - The National
10/04 18:42:13 Info: [stats] 9542mb Virtual, 743mb Physical, 223mb Managed, 0 Handles, 98 Threads

The line:
10/04 18:42:06 Trace: [kitchen] [Lossless, 16/44 ALAC => 16/44] [100% buf] [LOADING @ 0:00] You Had Your Soul With You - The National

Keeps repeating over and over.

3

Hi @Kiril_Dunn,

Is there any change in behavior if you reboot your Core PC? I would also try clearing out the Cache folder using the following instructions:

  • Find and open your Roon database
  • Navigate to Roon/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs

If the behavior is still the same afterwards, you can try logging out and back into TIDAL in the Settings -> Services menu. Does this help?

4

Thanks indeed for the reply. Moving the cache folder solved the issue - logging in and out of Tidal and rebooting had no effect.

5

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