Tidal Favorites Albums slow to populate

In Roon when I try to pull up Albums that I have Favorited, the first 20 or so appear immediately. But then it takes a good 30seconds to a minute for the others to populate (I probably have 200 favorited). It’s odd that it doesn’t take nearly as long when I use the Tidal app or when I access Tidal through the Linn Kazoo app.

I set the "Memory for Photos/Artwork to 512MB on my iPhone and 1536MB on my iPad Pro with no noticeable change.

And just now when I went to try it again, I’m getting a “Failed to load artists” and a “Failed to load tracks” when I go to “Your Favorites” on both my iPad and iPhone.

Any suggestions?
Thanks,
John

Is no one else having this issue?

Hello @John_Christopher,

Thanks for contacting support, I’d be happy to look over this issue with you. Can you please confirm that you have updated Roon to the newest Build 339 on your Core? Can you please try reinstalling the Roon app on your iOS devices and making sure that your are using the newest Build 333? You can check this in Settings -> About. I would also try clearing the TIDAL cache by using the following steps:

  • Quit Roon (or RoonServer)
  • Find and open your Roon or RoonServer folder
  • Locate and delete only the cache folder (Roon/Cache)
  • Restart Roon

I look forward to your findings when possible.

Thanks,
Noris

Thanks Noris.
I did have all the latest builds on my iMac (core) and iOS devices. I did delete the Cache and reinstalled apps on the iOS devices.
Much less lag time now. It seems the first 28 or so of my Tidal Favorite albums pop up right away (as before) but now the wait for the other albums to populate is about 5 seconds instead of 30+ seconds.

Hello @John_Christopher,

A 5 second load time seems about right because we don’t cache the entirety of favorites album covers and have to retrieve them from TIDAL. I’m glad that clearing the TIDAL cache has improved performance in this case. If you notice any longer delays with the cache clear and the apps reinstalled just let me know and we can take another look.

Thanks,
Noris