Tidal favorites not syncing with Roon (ref#82V4M3)

Support
1

What’s happening?

· Something else

How can we help?

· I'm having trouble adding music to my library

Describe the issue

I am experiencing a serious issue with Roon. I should mention that I use Roon in conjunction with Tidal.

Up until a few months ago, whenever I added an album to my favorites on Tidal (for example, through the Tidal app on my iPhone), it would also appear among my albums in Roon. However, for the past few months, when I add an album on Tidal, it no longer gets added to Roon.

I have tried following the advice on your forum, which involved replacing a file within Roon. After doing so, some albums from Tidal appeared on Roon, but only a few. I have, of course, tried reinstalling and restarting Roon, as well as leaving it on for several hours, but nothing seems to change.

This situation is causing me significant inconvenience as I usually add albums to Tidal from my iPhone during the day and then listen to them at home through Roon. With this issue, Roon becomes completely useless for me.

I kindly ask for your assistance in resolving this annoying problem. Thank you in advance.

Describe your network setup

PC intel, DAC MiniDSP, router Sky

2

Hello @Mattia_Amendolagine ,

Thanks for your message. Can you please try to clear your Roon TIDAL cache and see if this helps?

  • Exit out of Roon + RoonServer (from taskbar)
  • Find and open your RoonServer database
  • Navigate to RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs
  • If the issue is still the same, try logging out and back in via Roon Settings → Services
  • Let us know the result
3

Hello,

I’ve done as you said, but nothing change.
It seems like it do not synchronise library with Tidal.
What can I do to solve?
Thanks in advance for your help.

Regards,
Mattia Amendolagine

4

I tried also to sync manually going to menu Services/Tidal but it’s not possible

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5

You probably want to remove your email address from that screenshot

6

Hey @Mattia_Amendolagine,

Thanks for the update! Since your running Roon Server on your windows machine, could you next try to temporarily disable the windows firewall and see if your issues persist?

Here’s more info on setting the correct exceptions for Roon within your system firewall:

8

Hi,

disabling AVG Antivirus I solved the problem.
I tried to insert all Roon applications in the antivirus exceptions and re-enable it, but it didn’t work. Apparently AVG is not compatible with Roon

9

Yes, I had to ditch AVG years ago because of frequent issues with Roon, and other software too.

10

We’re glad that Roon is working for you again!

11

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