Tidal Favorites Unavailable in Roon at Home (ref#JGEHRF)

[howieng0999]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· PSAUDIO AIRLENS. EVERYTHING ELSE WORKS, ALL OTHER ALBUMS WORK. JUST A FEW SONGS FROM FEW ALBUM DON'T WORK ON ROON BUT TIDAL.

Describe the issue

Hi, I think I clicked "Collect" the song that i like on Tidal on my desktop at work. and When i'm using Roon to play music at home. all of my favorites songs that i think i clicked "collect" show "unavailable" on roon but my tidal in my office desktop still can play these songs. You can look into my account, search for Eric Clapton, album "Clapton". You will see. Please show me how to play these songs on roon again. Thank you.

Describe your network setup

My PSAUDIO AIRLENS to PSAUDIO DIRECTSTREAM to POWERAMP. AIRLINES CONNECTED BY ETHERNET.

[benjamin]

Hey @howieng0999,

Thanks for taking the time to write in and share your report! Welcome to the community as well, we’re excited to have you here!

Since you are using a Windows PC, I would verify that both Roon.exe and RAATServer.exe have been added as exceptions to your Windows firewall.

You can use these instructions to add the exceptions and the executables themselves would be located in your Database Location/Application folder path.

I would also add these exceptions to any Antivirus or other Firewall blocking applications you may have and ensure that you connected to your network via a Private network, not a Public one, see this guide for more information.

Let us know if this helps!