Tidal files unavailable after today's upgrade (ref#KNDEX4)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Hi, happened again, tidal files are not available since today’s upgrade. Best regards, Johan

Tell us about your home network

· Netgear

2

Hi @Johan_Wedin,

Thank you for your post.

When you mention Tidal files aren’t available, do you mean they’re actually listed as Unavailable within Roon, or are you having problems with playback?

Please first try signing out and back into Tidal in Roon Settings → Services directly. From there, reboot your RoonServer machine.

Do you have any issues if you sign into the Tidal app or web account page directly?

3

Hi Connor, txs for reaching out so quickly! And thank you for the advice, ir works now. This is such a great community. Have a great weekend, Best, Johan

4

Hello @Johan_Wedin

Thank you for the update, we are glad to hear that you are back up and running. Enjoy your music!