Tidal first time sync issue

Support
1

Core Machine (Operating system/System info/Roon build number)

Mac Book Pro 2019 Mojave

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

gigabit

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

any

Description Of Issue

i just logged into my roon account trial, set up my tidal account but only 22 artists of the 500 or so i have on tidal managed to sync and only some of their albums, so my library doe not at all reflect my todal account. i tried manually syncing tidal. restarting the Mac. logging out and in to tidal and deleting roon and reinstalling. is there some hidden roon file i need to delete?

3

Hi @William_Mair,

Do you have any large playlists in your TIDAL account (thousands of tracks)?

Is Roon still showing an import spinner in the upper right?

4

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