Tidal issues when searching within Roon

[Colin_Draper]

Core Machine (Operating system/System info/Roon build number)

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Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

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Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

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Description Of Issue

When searching from Tidal within the Roon app there seems to be a lot of artists missing, ie Ed Sheehan, David Guetta etc?

[ged_hickman1]

I think Ed Sheehan will always be missing, Ed Sheeran however

[dylan (Dylan Caudill)]

Hi @Colin_Draper,

Can you share some screenshots of what you’re seeing here?

Thanks!

[Colin_Draper]

Hi Dylan,
When I try to search various artists through Tidal wihin Roon they are missing. If I search directly through Tidal they are available.

Thank you,

[ged_hickman1]

Can you post screenshots of your search results.

[dylan (Dylan Caudill)]

Hi @Colin_Draper,

As Ged suggested, it would be great to see the search results here so we can better understand what might be happening on the Roon side of things.

Thanks!

[Colin_Draper]

Add images

[Colin_Draper]

Hi Dylan,
Please see image below. There is really nothing else I can send you. Within Roon I go to Tidal and try to search/stream an artist. Some artists appear and others don’t. The issue is with Roon since I can search the same artists via Bluesond/Tidal or Tidal directly and easily find them.Getting frustrated with this product!
Thank you.

[ged_hickman1]

Can you not do proper screenshots of what you are doing?

[Colin_Draper]

Hi,
All I can send is an image of something that doesn’t work! Put an artist in the search bar such as Sam Smith, Duran Duran, David Guetta, Ed Sheeran and then the tab disappears. In fact nearly half of my searches are failing. Bluesound to me seems far more reliable and stable with Tidal.
Getting very frustrated with Roon!
Thanks