@benjamin Thanks for the update. I appreciate the problem may not be at your end and Roon is a casualty of this. I’m not sure if support staff carry out any daily technical checks? It would be great to be proactive for any issues. I’m not aware of a service status page for Roon? At least Roon end users will get a head’s up for technical issues…Excuse me if there is as I’m new to joining Roon. As I write this the issue has still not been fixed. But as per your message hopefully will be resolved within the next 24 hrs.
Appreciate your help.
Kerry
1 Like
Unfortunately this is happening more and more. It’s 9pm here in the UK and none of the new releases I want to listen to are in roon.
So again having to use tidal app.
1 Like
Moving to Tidal btw is fine for on the move listening. But when I’m home and want to listen on the main system it has to be via Roon…
1 Like
Still not syncing…
No new albums in Roon synced with Tidal since August 15.
Same problem here
What’s happening?
· Other
How can we help?
· None of the above
Other options
· Other
Describe the issue
New material and new releases from Tidal are not loading into my Roon library. Nothing new has appeared since 15 August
Describe your network setup
Virgin Hub 5, connected to Roon Server via Ethernet.
Seems to be ok now.
Still not working for me
Nothing here either. As others have said, 15 Aug was the last update.
An update from me.
On the Roon homescreen under the section New Releases for you. I can see new recommended albums being listed with release dates newer that August 15th. So that’s an improvement.
Under the Tidal link on the Roon homescreen, then What’s New > New Albums. The new releases are still not being listed. The latest still being August 15th. So the issue has still not been fixed.
Also anything new I added within the Tidal app is still not being synced by Roon.
Hoping they will fix!
It’s back!
@David_Fishkin Still not working for me. Status is still the same as my last post on here…
Still not working for me.
Some progress for me, in that new Tidal albums now appear in Roon. But I also have the same problem Kerry_Davies has, where my new Tidal favorites are not being synced in Roon, nor are new Tidal playlists being updated or synced. But on top of that, in Roon, when I add a new (here, Sept. 5) Tidal album to my library, Roon successfully adds it—for about 5 seconds. Then Roon immediately (5 seconds later) deletes it, and tells me that it’s deleted it, without any action by me. And when I look in Settings-Library-Library-Clean up library, I can see that the album I tried to add are represented in “Clean up xx deleted files,” where xx equals the number of tracks on the added-then-deleted album.
Same problem here
The issue persists. On the Tidal in Roon’s main page, the new albums still aren’t displayed; there’s simply nowhere to look for information on new releases. The Tidal in Roon section itself needs an update, as it contains many sections that have long been unsupported.
Here is the Tidal in Roon new releases page:
`
And here is the new releases page in the Tidal app:
`
1 Like
I see the same thing. But I have to say, for all of Saturday it was fixed for me, it showed the new albums normally. Now it’s back to the situation it was before and that you show in this screenshot with the new albums stuck at the 15 august date.
1 Like
Hey Everyone
Thanks for performing that test, we have added this info to the investigation ticket. The ticket has been submitted for developer review, meaning that this may take some time to be reviewed.
There aren’t any additional details needed at this time, so we will go ahead and close the thread for the time being, and if any other questions arise after the developers have reviewed the case, we will re-open the thread and reach out once more.
Thanks again for your report, and thank you in advance for your patience as the ticket progresses through the development queue for review.
Hello @Mike_Calodoucas,
Thank you for reaching out to Roon Support.
It looks like you’re affected by the recent synchronization issue with TIDAL. I’ll go ahead and merge your thread into the existing topic where our investigation is ongoing. Please stay tuned there for updates.