Tidal Library Syncing Issue with Deletions in Roon (ref#XTAWT3)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· Syncing my library with Tidal no longer works.
It works if I add something on Tidal but if I remove something on Tidal it is not removed on Roon.
It has been this way for several weeks now.
Why is that? When will this be fixed?

Tell us about your home network

· Router is a true gigatex fiber. No switches.

2

Try logging out of TIDAL using Roon Setting → Services → TIDAL → Edit → Logout, and then login again.

3

Hi @Neil_MacInnes,

Please try the logging/login step suggested above. We’ll need to perform due diligence by attempting to re-sync the account via this method. We’ve activated logging on your account in the meantime so we can pinpoint any errors.

Thank you and we’ll watch for your reply.

4

Ok. Tried it. Doesn’t work. Perhaps I should say here that I changed my Roon core to a different device about a week ago and have experienced the same issue on both devices.

I don’t understand how this issue is unique to me. It looks like a universal problem with Roon from my perspective.

5

Hi, I sent my reply. It didn’t work.

I’m not sure what to do now. Is anyone going to pay attention to this or will it just be allowed to die?

Please advise.

6

It seems this was a tidal issue not a Roon issue.

Although the offending items weren’t listed as part of my collection when I searched for them they were still marked as added.

Removing them was a bit of a challenge. I removed them several times but every time I searched they were still marked as added.

For some inexplicable reason removing them for the fourth or fifth time solved the problem.

They are gone. So it wasn’t Roon’s fault.

But it would still have been nice if someone from Roon help had responded.

7

Hello @Neil_MacInnes,

Thank you for following up and for figuring this out yourself - and we sincerely apologize for the delayed response. You deserved a timelier reply.

Glad to hear it resolved. As you correctly identified, this was a Tidal-side sync issue where items remained marked as added despite being removed.

Enjoy your music!