Tidal loading slowly, playback stops/Jumps

sean_clayton1 · February 4, 2021, 8:23pm

Core Machine (Operating system/System info/Roon build number)

mac OS Big Sur 11.2. Roon 1.7 (build 710). Streaming from Tidal (most current build).

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Roon core loaded on iMac. Modem/Router provided by ISP. Connection via ethernet.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Auralic Vega G2. Wired ethernet.

Description Of Issue

Hi,

Over the last 3 weeks i am getting the “tidal loading slowly” error message. Typically playback will stop and sometimes will jump to the next song.

Tidal/Auralic/Mac and Roon are all the most current builds. Have shut down the Mac and Auralic. Have tried shutting down the Router/modem also.

any help would be appreciated (looking forward to the new Roon BTW - Looks like it will be awesome).

cheers
Sean

dylan · February 6, 2021, 7:19pm

Hi @sean_clayton1,

Does local content play okay to the Vega?

If you play to System Output instead of the Vega is there any change?

sean_clayton1 · February 15, 2021, 4:58am

Hi,

Appreciate theres a bit going on at the moment…
Local content plays ok to vega. Same with system output. Only seems to be an issue using Roon. Sometimes a track will stop, stop and re-start or stock and skip.

Any help would be appreciated
Regards
Sean

dylan · February 23, 2021, 9:24pm

Hi @sean_clayton1

Can you share a screenshot of the signal path when playing to the Vega in Roon?

sean_clayton1 · February 23, 2021, 10:18pm

here you go Dylan

noris · February 24, 2021, 3:43am

Hi @sean_clayton1 ,

How do you have your DNS servers configured, are you using Cloudflare DNS, Quad9 or Google DNS?

sean_clayton1 · February 24, 2021, 8:11am

i think i understand the question…DNS info for ethernet provided automatically by my ISP - not using any of the other options you list.

noris · March 4, 2021, 4:00pm

Hi @sean_clayton1 ,

Can you please try to change your DNS on the Core?
https://www.support.com/how-to/how-to-change-dns-settings-on-a-mac-10189

If this does not help, can you please reproduce the issue, note the time + date of occurrence and then send us a set of Roon logs by using these instructions?

sean_clayton1 · March 10, 2021, 3:48am

Will give it a crack Noris. Things have been pretty stable for the last few days

noris · April 7, 2025, 9:15pm

Closed due to inactivity. If you are still seeing this issue, please open a new support thread.