Tidal logged in but not playing while local storage works fine (ref#3M7A2W)

[lukaszmazur (Luke)]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· nucleus

Describe the issue

I have problem with start music, Tidal is login but dont play music. Music from storage is plaing corectly.

Describe your network setup

router wifi

[noris]

Hello @lukaszmazur ,

Welcome to the forum! Can you please confirm you have the highest streaming quality set in Roon Settings → Services → TIDAL → Edit → Streaming Quality? Also, are you able to properly use the TIDAL app or TIDAL web player (listen.tidal.com) to hear full-length tracks using your TIDAL account?