Tidal Loggin Fail. I have to put retry and login again everytime

[cristian_garcia]

Core Machine (Operating system/System info/Roon build number)

PC Windows 10 / Roon 1.7 (555) 3 hours ago updated

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet Gigabit

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Sotm sms 200

Description Of Issue

Tidal Loggin Fail. I have to put retry and login again everytime I Start Roon, it started to have this proble after an update in february or march.

Thank you in advance for your support

[ged_hickman1]

Known problem, roon are working on a fix.

[nuwriy]

Hello @cristian_garcia , thanks for your report!

I have been discussing this issue with the technical team and we are aware of a few similar reports where users have to re-login to TIDAL upon Core reboot.

There is an active investigation in progress and QA is looking into what improvements can be made in this area of the login flow.

We appreciate your patience while this investigation is ongoing and apologies for the inconvenience of having to re-login when the Core is rebooted in the meantime.